Why Alp Travel?
In order to ensure that our clients are offered the absolute best in terms of locations and destinations, Alp Travel personnel and affiliates conduct annual and seasonal inspections of all of the locations that we sell. We apply the most stringent standards in determining whether destinations, properties, facilities (such as restaurants, transportation services, cruise ships etc.), accommodations and even tour guides used on escorted tours, are suitable and meet our criteria prior to selling to or clients. (For example, tour guides are required to have at least 5 years of professional experience, as well as official government certification). Ultimately, we have made a commitment to assuring that quality and service are the first and foremost considerations when selecting destinations to offer our clients. Our expertise and affiliations over the years have enabled us to offer the best quality while being highly competitive in terms of pricing for the packages we offer.

How can I Get Best Fares?

Best Bargain Tips
Alp Travel offers millions of bargain fares, discount hotels and rental cars, special tours & cruises for domestic and international destinations. Naturally, we have the very best fares on the Internet to (and from) Turkey and its neighboring countries including Egypt, Israel, Jordan, Syria, Azerbaijan, Armenia, Georgia, Bosnia, Iran, Kazakhstan, Turkmenistan, Uzbekistan and others.

Booking Online
Booking your airline tickets, hotels and cars reduces the service and processing cost significantly. The Internet brings great search capabilities to help you to choose the best one among most competitive travel products available in the market.

Travel Dates
A Saturday night stay at the destination city is the first step for a competitive airfare. Leave during off peak hours and weekdays will always help to reduce the cost of your trip.

Booking in Advance
The earlier you book your trip, less you will pay.

Facts About Cancellations
Cancellations and changes to your flight may not be permitted by the airline and may carry penalties of up to the full fare. In some bargain fares airline tickets are non-transferable and non-refundable after booking. Please carefully check the terms and conditions of the fare you choose before you book it. If you have any questions or need help, feel free to send us an email anytime to customercare@alptravel.com or call us toll-free at 800.688.1649 between 9:30AM-6PM Monday through Friday. Saturdays 9:00 am – 3.00 pm

Credit Card Billing & Security

Credit Card Number Security
Alp Travel employs the SSL and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your credit card number, address or phone number) such that it is available only to you and the Alp Travel travel agent who makes sure your purchase goes smoothly. This Microsoft advanced encryption technology makes on-line business as secure as making a purchase over the phone.

Why does not Alp Travel accept my credit card?
For your protection, Alp Travel requires the billing address for ticket delivery to be the same as the billing address of your credit card. Please make sure the address and ZIP code are correct when you enter your card and billing information. Remember that address verification isn't available for some credit cards. Please enter another valid credit card and billing address for such a case.

Can I use different credit cards on Alp Travel?
Yes, you can use as many different credit cards as you want.

Can I use any credit card with an overseas billing address?
Internationally based credit cards may currently be used to make hotel and car reservations. At this time, you will not be able to book flights with your non-USA based credit cards except from Turkey. Make sure to click on "Non USA billing address" to enable the international billing address format when you enter your international billing address.

What is an e-ticket?
Electronic tickets, or e-tickets allow passenger to travel without a paper ticket. An e-ticket confirms your airline ticket purchase without requiring a paper record. The only record of an e-ticket sale is in electronic form in the airline's computer system. When you buy e-tickets from Alp Travel, a confirmation of your purchase will be sent to you via e-mail. E-tickets are currently available on many airlines including America West, American Airlines, ATA, British Airways, Continental Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, Lufthansa, Midwest Express, National Airlines, Northwest Airlines, Turkish Airlines, TWA, United Airlines, and US Airways. All segments of your trip must be flown on the same airline in order to qualify for e-tickets. Note that e-tickets may not be available for the flights of an airline. Whenever allowed by the airline, we always issue an e-Tickets as the regular ticket format.

Ticket Delivery

E-Tickets
Whenever allowed by the airline, we always issue an e-Tickets as the regular ticket format. For e-tickets, you will receive an e-mail that includes your itinerary information and confirmation numbers. You will not receive paper confirmation, receipt, or tickets for e-tickets. Give the ticket agent your name and flight number, or provide a printed copy of your itinerary when you check in for your flight. You must always provide a government-issued photo ID before you check-in.

Paper Tickets
Your paper tickets will be delivered to you only via express mail for the best security and faster delivery. There is a non-refundable $7.00 express mail charge for a 2-day delivery of your tickets within the United States, which is charged to your credit card at the time of purchase. We recommend you to book your trips at least a week before your departure date. Otherwise, please call us right away to make it sure that your tickets are delivered to you on time.

Hotel & Car Reservations
You will receive email confirmations for your hotel and car reservations. Please check the cancellation/refund policy of each offering carefully before you book it. Feel free to call us toll-free at 800-688 1649 between 9:30AM-6PM Monday through Friday if you would like to talk to one of our customer services agents regarding your hotel and rental car bookings.
Tours & Cruises

You will receive both an email confirmation and hardcopy itinerary for your tour and cruise reservations. Please call us toll-free at 800-688 1649 between 9:30AM-6PM Monday through Friday if you would like to talk to one of our customer services agent regarding your trip.

Lost or Stolen Tickets
If your paper airline tickets are lost or stolen, please call us immediately at (800) 688 1649. a Alp Travel representative will help you in processing a lost ticket application. If your published fare based tickets are not used after a designated period of time you may be eligible to receive a credit for the purchase of the replacement tickets, less the application fee. Each airline has its own rules and policies for issuing replacement tickets. Alp Travel must comply with these rules and conditions.

Alp Travel Privacy Policy
We are privileged to serve you for your travel needs. Alp Travel respects and will continue to respect the privacy of its special customers. Our top priority is to serve you with the best possible travel products in the market at the ease of the Internet. Alp Travel believes in free market competition to the point where the customers make the best choices for themselves. We encourage our customers to check around before they make their final eTravel purchases from the Alp Travel. Remember, you are completely in control of your travel planning needs and shopping when you are at the Alp Travel. Alp Travel does not force its customers to provide their personal information during this shopping process. We freely provide information about our bargain fares and special offerings to anyone on the Internet. This shows our respect to your freedom to shop around and our confidence that you will not make any decision before you check our special prices at the Alp Travel. We assure you that we will not be undersold by anyone else with the same product terms and conditions.

The only personal data we request you to provide us is your credit card billing and shipping information when you finalize your purchase. This information is transmitted using the market standard Secure Socket Layer (SSL) encryption technology. SSL software technology lets your browser encrypt your personal data automatically before you send it to the Alp Travel. This scrambled data cannot be read by anyone else when it travels through the Internet. This purchasing process is as secure as when you provide your credit card number and personal information to travel agents over the phone. The only people who have access to this information are our qualified travel agents, who fulfill your requests and quality check them before they are sent to you. If you are still more comfortable with providing your credit card number and personal data over the phone, you can call our customer care numbers. Please click the customer care button to get those numbers.

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Frequently Asked Questions

Are there any airlines that are not listed on Alp Travel?
There is a small number of airlines for whom Alp Travel is currently not able to supply tickets. This list may change periodically.

How can I enter special discount plans, like free tickets (due to redeeming frequent flyer mileage), government employee discounts, etc?
Right now, Alp Travel allows you to enter your frequent flyer and frequent guest plan numbers. The current version of Alp Travel is not able to process free ticket options or car upgrades from frequent flyer programs. We regret any inconvenience this may cause you, but we are researching ways to handle these options for future versions of Alp Travel.

How does my credit card guarantee my hotel reservation?
When you supply us with your credit card, we pass that number to the hotel. Your hotel reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your hotel reservation or the hotel may impose a "no-show" charge.
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Suggestions Box
We’ll be happy to hear from you. Please send us an email at customercare@alptravel.com about your experience and suggestions. Thanks for your patronage and we look forward to serving you soon again.